Shipping & Returns.Straightforward, start to finish.
Here's exactly how delivery works, and what to expect if something isn't right.
Shipping
Every order is packed and shipped from our warehouse within 1–2 business days of purchase. Once it's on its way, you'll get a confirmation email with tracking, and you can look up its status anytime on our order tracking page.
Returns
We want you to be happy with what you ordered. If something's not right, you have 30 days from the day your order is delivered to send it back.
Contact us
Email admin@centralmtl.com or use our contact form with your order number and the reason for your return.
We'll confirm the details
We'll walk you through what to send back and where, so nothing gets lost in transit or sent to the wrong place.
Ship it back
Pack the item securely in its original packaging and send it to the return address we provide. Return shipping costs are the customer's responsibility.
Get your refund
Once we receive and inspect your return, we'll process your refund to your original payment method — typically within 5–10 business days.
Returns must be requested within 30 days of the delivery date.
Items must be unused, in their original packaging, with all accessories and tags included.
Paid by the customer, unless the item arrived damaged, defective, or incorrect.
Issued to your original payment method within 5–10 business days of us receiving your return.
That one's on us. Contact us within 30 days of delivery and we'll cover return shipping and send a replacement or full refund — your choice.
Can I exchange an item instead of returning it?
We don't currently offer direct exchanges. Return your item for a refund and place a new order for whatever you'd like instead — it's usually faster than waiting on an exchange anyway.
Do you offer free returns?
Standard returns are paid by the customer. We only cover return shipping when your order arrives damaged, defective, or isn't what you ordered.
Is there a restocking fee?
No — we don't charge restocking fees on any return.
How long does a refund take to show up?
Once we've processed your return, refunds typically post to your original payment method within 5–10 business days — though your bank or card issuer may take a few extra days to show it.
My order hasn't arrived yet — what do I do?
Check your order status here first. If it's running later than expected, contact us and we'll look into it for you.